If you decide the Chassis skin is not for you and the skin has not been opened or used then we will happily refund you the purchase and postage but not the return postage.

You have a right to cancel the Contract for any reason at any time within a 14 (fourteen) day cancellation period. This period is extended to 30 (thirty) days for faulty/damaged goods. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period".

To cancel, you may tell us in writing. You may use the cancellation form available on our Website but are not
required to use it. You can also inform us by post or e-mail. Alternatively, you can simply return Goods to us
during the fourteen-day cooling off period instead. Our details are:

RC Skinz Limited 5 Pinewood Road, Upton, Poole, Dorset. BH165LH
Email address: adam@arrmaskinz.com

To meet the cancellation deadline, it is enough if you tell us that you want cancel before the cooling off period has expired.

You must also keep the Goods in a re-saleable condition (i.e. not fitted or used, dirty or muddy), in their original packaging. You should send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you tell us you wish to cancel. The deadline is met if you send back the goods before the period of 14 days has expired. We also ask that you send a copy of your Paypal receipt when you return the Goods. It is also helpful if you can give a reason for a return though this is for our information only and will not affect your rights.

If you exercise your rights, we reimburse you without undue delay not later than14 days after the day we received the Goods back from you or (if earlier) 14 days after the day you provide evidence that you have returned the Goods or if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel.

Reimbursement is usually via the same method as the original payment but we may use a different method which we both agree to. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you give us evidence of having sent back the Goods, whichever is earliest.

We will refund the full price of the Goods plus any delivery charge you paid when we sent the Goods to you. However, if you paid for an enhanced delivery service, we will not reimburse those additional delivery charges which you paid. We will not pay for the return postage to us

If you ordered more than one product and you want to return only some items you may not be

entitled to a refund of the delivery charge.

The cooling off rights will not apply in the case of bespoke or special, made to order Goods.

You are responsible for the cost of returning Goods to us.

You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before exercising your cooling off right, we may withhold the amount which may otherwise have been due to you as reimbursement and recover that amount from you up to the amount of the price you paid to us under the Contract.

This does not preclude your right to handle the Goods to properly look at them as you may otherwise do in a shop to look at the Goods and their characteristics

When you return Goods you remain responsible for them until we receive them back. You should therefore ensure that Goods are well packaged and insured.

You should avoid attaching postage labels or similar to the packaging directly. Please wrap Goods first before attaching any labels.

We shall not be obliged to accept returns following the end of the cooling off period but if we do, it shall be at our discretion and subject to a restocking charge. Again, this does not affect your statutory rights if the Goods are faulty.

Faulty, incorrect, missing or damaged Goods

You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.

Where Goods have been damaged in transit but we are not immediately notified in accordance with Clause 7.10, please let us know as soon as possible. All such damaged Goods should be returned to us, should be in their original packaging (even if damaged) and must not be used or fitted (as appropriate). Please also provide a copy of your receipt and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.

If we have dispatched an incorrect item, if you wish we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.

Non-delivery of an Order should be reported to us as soon as possible so that we can try and remedy the situation without undue delay. Please let us know if you have not received your Order within 7 working days of the date of dispatch so that we can start investigating as soon as possible. Dispatch is confirmed by e-mail. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted.

Any refund will also include delivery charges. If we do not find any fault or defect then your cancellation and refund rights are limited to those set out also in Clauses 7.1 to 7.14 above though this does not affect your statutory rights.

You must take good care of the Goods while in your possession. If you fail to do so and the value of the Goods reduces as a result of how you handle the Goods before returning them to us and where you have caused the damage as opposed to that damage being cause in delivery then we reserve our right to withhold that amount which may otherwise have been due to you.

If you return Goods either because you believe they are faulty or because you change your mind, we ask that Goods be accompanied by a form of proof of posting.